Refund policy

We have a 30-day return policy, which means you have 30 days after delivery of the last item in the order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return or cancellation, sign in to your customer account and open Orders. Select the relevant order and follow the instructions to submit your request. If you can’t access your account, contact us at hello@thesurfearth.com for help. We’ll provide return instructions and confirm any applicable return shipping cost when your request is reviewed. Please don’t send items back before your request is approved.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union returns and cancellations
For orders delivered to the European Union, customers can cancel an order any time before it is fulfilled. After delivery of the last item in the order, customers may request a return within 30 days, subject to applicable exceptions. If the final day of the return period falls on a weekend or holiday, the period extends to the next business day.

To submit a return or cancellation request, sign in to your customer account, open Orders, and select the relevant order. You can also contact us at hello@thesurfearth.com if you need assistance.

Refunds
If approved, we’ll issue the refund to your original payment method within the timeframe required by applicable law. Your bank or card issuer may take additional time to process and post the refund.