Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. During high-volume periods, processing may take an additional 1–2 business days.
Domestic Shipping (United States) We ship to all 50 states. Estimated delivery times after processing:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
Shipping rates are calculated at checkout based on order weight and destination.
International Shipping We ship to over 25 countries worldwide. International orders may be subject to customs duties, taxes, and fees imposed by the destination country — these charges are the responsibility of the customer. Estimated delivery times vary by location, typically 10–21 business days after processing.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at hello@thesurfearth.com and we'll work with the carrier to resolve the issue.
Damaged Items If your order arrives damaged, please email hello@thesurfearth.com within 7 days of delivery with